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Retail Store Manager

Company Name:
Brownells
## Description/
job
Summary
_GENERAL SUMMARY_
Responsible for the business strategy, customer engagement, operations, people management and merchandising o the Brownells Retail Store. Ensures that the store provides the highest level of customer service possible. Responsible for achieving budgeted revenue goals and monitoring expenses. Day-to-day activities include managing staff, finding new ways to improve sales, and meeting customer demand.
_PRINCIPAL DUTIES AND RESPONSIBILITIES_
_Operational_
CUSTOMER ENGAGEMENT
Exemplifies the expectations of leader on duty and consistently models the brand serve standard and sub-brand selling behavior by performing the leader on duty role for a minimum of 25 hours per week.
Creates and upholds a positive work environment for all employees.
Is responsible for
employee
dispute resolution and escalated customer situations.
Creates and oversees implementation of shortage action in partnership with the management team to minimize loss and achieve shrinkage goal.
Leads the development of Retail Customer Engagement Survey strategy to meet the organizational and store goals in partnership with the management team.
Leads loss prevention awareness and uses loss prevention techniques, practices and metrics.
Drives brand loyalty by leading and modeling outstanding internal and external customer experience.
Leads
community
involvement to drive brand awareness and loyalty.
Builds customer loyalty through in-store experience, utilization of social media and email capture.
DAILY OPERATIONS
Oversees and ensures efficiency of all store daily operational procedures.
Directs brand appropriate strategic merchandising to maximize sales in alignment with the visual planning assessment.
Maintains awareness of market trends in the industry, understands Brownells customer initiatives and monitors what local competitors are doing.
Maintains training standards to ensure both product and systems expertise that will improve store operations and allow for better customer service
_Strategic_
Inspires and motivates others by presenting a compelling vision and direction.
Creates business strategy for the store inclusive of forecasting sales that reflect both store trends and incorporates calculated risks to generate sales growth.
Identifies, creates and manages the execution of store business plan that drives key performance indicator results and maximizes business opportunities.
Creates and oversees implementation of action plans to improve key performance indicators to maximize business opportunities.
Trains and develops team on business acumen to drive business performance
Leads weekly retail sales team meetings that align with and drive the business strategy
_Leadership_
TALENT DEVELOPMENT
Works with Human Resources to create on-boarding plans and facilitate Welcome to Brownells for direct reports.
Works with Human Resources to design development and training plans for retail team based on career aspirations and development needs.
Creates development and training plans for direct reports.
Provides on-the-job training to all direct reports on company initiatives and standards to ensure understanding of company direction.
TALENT MANAGEMENT
Hires, trains, develops and leads people who pursue passions that relate the Brownells' products and philosophy.
Provides appropriate level of performance feedback to increase confidence and capability.
Leads and inspires customer centric culture by recognizing and rewarding teams and creating a positive work environment where each person's contributions align with the success of the store.
Develops succession plans to ensure career paths for all employees.
Encourages employees to pursue internal opportunities.
Coaches and holds team members accountable on skills, job accountabilities and competencies.
Directs the work of the retail sales team members.
Develops and writes reviews and is accountable for quality of process for all store employees.
TALENT RECRUITING
Develops hiring plan to meet specific needs of business including a diverse applicant pool.
Works with Human Resources on the final approval of all hiring and termination decisions.
Builds a network of qualified internal and external talent.
_Administrative_
Ensures store audit compliance results meet company standards.
Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools and adjusts according to business needs.
Leverages the use of gross margin report and financial resources to increase productivity.
Conducts weekly visual merchandising walk-throughs with key staff members.
Restocks supplies around register area as needed.
Responsible for keeping enough change in register.
May run reports on register transactions.
_JOB SPECIFICATIONS_
Knowledge and Experience
B.B.A. in Business or related field
6+ Yrs Experience in Retail Store Management
Cultural Awareness
Business Acumen
Product Knowledge
Identifying Customer Needs
Workload Management
Managing Meetings
Planning Operations
Skills
Customer Service
Interpersonal Effectiveness
Provide Direction
Motivating Others
Conflict Resolution
Impose Context
Team Building
Bilingual Skills a Plus
Abilities
Must be able to work some evenings and weekends
Working with a variety of people
Prioritizing Projects
Career Development
Aptitude
Customer Focus
Respect for Others
Promote a Diverse Culture
Drive for Results
Act with Conviction
Sociability
Inspires others
Requisition Number IAMON350-Retail Store Manager-01-2014-RetStMgr-001
Job Title Retail Store
manager
City Montezuma
State IA

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