Retail Store Manager

Company Name:
## Description/
Responsible for the business strategy, customer engagement, operations, people management and merchandising o the Brownells Retail Store. Ensures that the store provides the highest level of customer service possible. Responsible for achieving budgeted revenue goals and monitoring expenses. Day-to-day activities include managing staff, finding new ways to improve sales, and meeting customer demand.
Exemplifies the expectations of leader on duty and consistently models the brand serve standard and sub-brand selling behavior by performing the leader on duty role for a minimum of 25 hours per week.
Creates and upholds a positive work environment for all employees.
Is responsible for
dispute resolution and escalated customer situations.
Creates and oversees implementation of shortage action in partnership with the management team to minimize loss and achieve shrinkage goal.
Leads the development of Retail Customer Engagement Survey strategy to meet the organizational and store goals in partnership with the management team.
Leads loss prevention awareness and uses loss prevention techniques, practices and metrics.
Drives brand loyalty by leading and modeling outstanding internal and external customer experience.
involvement to drive brand awareness and loyalty.
Builds customer loyalty through in-store experience, utilization of social media and email capture.
Oversees and ensures efficiency of all store daily operational procedures.
Directs brand appropriate strategic merchandising to maximize sales in alignment with the visual planning assessment.
Maintains awareness of market trends in the industry, understands Brownells customer initiatives and monitors what local competitors are doing.
Maintains training standards to ensure both product and systems expertise that will improve store operations and allow for better customer service
Inspires and motivates others by presenting a compelling vision and direction.
Creates business strategy for the store inclusive of forecasting sales that reflect both store trends and incorporates calculated risks to generate sales growth.
Identifies, creates and manages the execution of store business plan that drives key performance indicator results and maximizes business opportunities.
Creates and oversees implementation of action plans to improve key performance indicators to maximize business opportunities.
Trains and develops team on business acumen to drive business performance
Leads weekly retail sales team meetings that align with and drive the business strategy
Works with Human Resources to create on-boarding plans and facilitate Welcome to Brownells for direct reports.
Works with Human Resources to design development and training plans for retail team based on career aspirations and development needs.
Creates development and training plans for direct reports.
Provides on-the-job training to all direct reports on company initiatives and standards to ensure understanding of company direction.
Hires, trains, develops and leads people who pursue passions that relate the Brownells' products and philosophy.
Provides appropriate level of performance feedback to increase confidence and capability.
Leads and inspires customer centric culture by recognizing and rewarding teams and creating a positive work environment where each person's contributions align with the success of the store.
Develops succession plans to ensure career paths for all employees.
Encourages employees to pursue internal opportunities.
Coaches and holds team members accountable on skills, job accountabilities and competencies.
Directs the work of the retail sales team members.
Develops and writes reviews and is accountable for quality of process for all store employees.
Develops hiring plan to meet specific needs of business including a diverse applicant pool.
Works with Human Resources on the final approval of all hiring and termination decisions.
Builds a network of qualified internal and external talent.
Ensures store audit compliance results meet company standards.
Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools and adjusts according to business needs.
Leverages the use of gross margin report and financial resources to increase productivity.
Conducts weekly visual merchandising walk-throughs with key staff members.
Restocks supplies around register area as needed.
Responsible for keeping enough change in register.
May run reports on register transactions.
Knowledge and Experience
B.B.A. in Business or related field
6+ Yrs Experience in Retail Store Management
Cultural Awareness
Business Acumen
Product Knowledge
Identifying Customer Needs
Workload Management
Managing Meetings
Planning Operations
Customer Service
Interpersonal Effectiveness
Provide Direction
Motivating Others
Conflict Resolution
Impose Context
Team Building
Bilingual Skills a Plus
Must be able to work some evenings and weekends
Working with a variety of people
Prioritizing Projects
Career Development
Customer Focus
Respect for Others
Promote a Diverse Culture
Drive for Results
Act with Conviction
Inspires others
Requisition Number IAMON350-Retail Store Manager-01-2014-RetStMgr-001
Job Title Retail Store
City Montezuma
State IA

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Retail Service Merchandiser - PT
Cedar Rapids, IA Acosta Sales & Marketing
Retail Merchandiser
Fort Madison, IA Footprint Retail Services
Retail Service Merchandiser - PT
Dubuque, IA Acosta Sales & Marketing
Retail Merchandiser
Emmetsburg, IA Footprint Retail Services
Retail Merchandiser
Fort Dodge, IA Footprint Retail Services